Our products are made according to MAM's high quality standards. All products are covered by our limited warranty against any manufacturing defects. The warranty for accessories (bags, watches...) is valid for a period of 24 months from the date of purchase. In the case of watches, after the expiration of the warranty, repairs will be subject to service charges.

All our jewelry is guaranteed for 3 months from the date of delivery of the order. The warranty will only apply in cases where there is a manufacturing defect and the damage was not caused by misuse. We will study in detail if the damage has been caused by misuse of the parts.

If the product is returned during the warranty period, MAM undertakes to repair or replace any defective product at no additional cost.

• Defects and damage due to loss, theft, fire, water or natural disaster.
• Breakdown or damage caused by improper use, lack of care (knocks, crushing, glass breakage, etc.) or accidents.
• Any damage caused by unjustified modification or manipulation of the product.
• Aesthetic modifications, defects and damage due to normal use, wear and tear and aging.

In case the damage is covered by warranty, the customer should contact us at info@mamoriginals.com. The customer service department will study the case.

Please contact our customer service via email at info@mamoriginals.com so that we can change or cancel your order before shipping it to you.

Remember that we can only cancel your order if when we receive your request (within 24-48 business hours) your order has not yet been shipped.

Once we receive the email we will contact you to confirm if the cancellation of your order has been possible.

If you need to change the shipping address you can do it only if your order has not been shipped. Otherwise you will need to contact the logistics company that is carrying your order.

The order confirmation is sent directly to the e-mail address you provided when placing the order.

If you have not received the confirmation, please contact us.

The promotional code can be added in the shopping cart, which you will find by clicking on the “Checkout” button.

The discount will be applied immediately by reducing it from the total amount when the code is applied. Please note that you can only use one promotion code per order.

To place an order, select the item you wish to order and add it to your shopping cart. Then, access the payment page where you must enter your personal information and make the payment for your order.

When you make the payment, be sure to complete all the steps of the procedure so that we can collect the amount of your order and send it to you.

If you are unable to pay with your debit or credit card, it is usually because the card was issued in a country other than the one you are ordering from.

Our ShopPay payment system automatically blocks these transactions for security reasons to minimize online fraud. If you are unable to pay with your card we recommend that you try another payment method.

You can choose to pay by credit or debit card or PayPal. Credit or debit card payments are made through the payment service provider Shopify. MAM does not handle credit card numbers, so it is a completely secure transaction.

To offer you a better experience, all orders are shipped using the express courier service.

Spain and Portugal

• Orders of amount equal or superior to 49€: Free
• Orders under 49€: 3,95€.

Rest of Europe

• Orders of amount equal or superior to 69€: Free
• Orders under 69€: 4,95€.

Rest of the World

• Orders of amount equal or superior to 89€: Free
• Orders under 89€: 6,95€.

Delivery time is 1 to 2 working days.
We also ship worldwide (except India for customs reasons).

Shipments are made from Monday to Friday.

If you wish to return your order for any reason, you can do so within 14 days.

If your order is to be shipped to a delivery address outside the EU, you may be subject to import duties and taxes which must be paid when the shipment arrives at the delivery address.

It is important to note that you will be responsible for payment of these import duties and taxes.

All priority (express) shipments with destinations outside the EU are subject to customs and import duties and taxes payable by the customer upon delivery of the product. The amount of duties and taxes is set by the government of each country.

Orders are shipped from Barcelona. You will receive a tracking number from our logistics operator within 1 to 3 working days.

The courier company will send you a message with your tracking once the order has been prepared and dispatched from the warehouse. When you receive it, you will be able to enter it in the tracking page provided by the logistics operator. If your tracking does not work, do not worry. Keep in mind that companies take a few hours (or even days) to enter the tracking in the system. In addition, they only ship on working days.

If your order goes through customs we are not responsible for any additional costs involved. If you make a return to another address other than the one provided by email we are not responsible for its loss. In addition, if there is any incident during the delivery of the order you must contact the logistics operator to provide them with the tracking number or your details in order to resolve it.

If you have received an incorrect or damaged item, please contact our
Customer Service Team at info@mamoriginals.com within a maximum period
of 14 days.

As a customer you have the right to return any product purchased within a maximum period of 14 days and receive a full refund within a maximum period of 30 days from the date of receipt of your order. For hygienic reasons, some products cannot be returned (it is specified in each product sheet).

In the case of masks, lip cuffs and earrings with piercing, products cannot be returned for hygienic reasons.

Please note that the product must be in exactly the same condition (new) in which you received it. Pack the product in the original package and in the same manner as you received it.

All returns must be made to the same warehouse from which the product was shipped. If you need information on how to proceed, please contact our customer service (info@mamoriginals.com).

Shipping costs and any customs charges must be borne by the customer. The customer must inform on the package the order number and name.

Shipping address: MAM, Carrer Ample 23. 08002 Barcelona (Spain)

Once you have received the product and checked its condition, you will receive an email confirming the registration of your return.

If you have not received this email within three weeks from the date you returned the package, please contact our customer service department indicating your order and tracking number.